Need help?
I can’t sign in
Use the email or username and password you chose during account setup. If you forgot your password, tap “Forgot your password?” and enter the recovery code you saved.
How do I find someone?
Open Friends, search their name or username, then open their profile to send a friend request. You can also scan a friend’s Fanyello QR code, or tap “Find friends from contacts” to see which of your contacts are already here. Once they accept, their conversation appears in Messages.
A photo disappeared before I saw it
A disappearing photo can only be opened once. Closing it, leaving the app, losing the connection while it opens, or reaching the end of the timer uses that view. Ask the sender to send it again, or ask them to send it as a regular photo next time so it stays in the chat.
I don’t see a screenshot receipt
Receipts rely on the iPhone reporting a screenshot while Fanyello is active. They can be delayed while offline and cannot detect another camera or every possible copying method. An absent receipt does not prove that a photo was not copied.
How does location sharing work?
Sharing is set up one friend at a time. Open the friend’s chat settings (the gear at the top of the chat) or the Map tab, then choose 15 minutes, 1 hour, 8 hours, or “Until I stop.” “Until I stop” keeps your position updated in the background and asks for Always location access. Stop sharing with that friend from the same place; nobody else is affected.
Who can see my videos and profile?
Signed-in members can find profiles. When posting a video, choose Friends or Discover. Discover videos can be seen by other signed-in members. Profile statuses and featured content have their own audience choices.
How do calls work?
Tap the green handset or the blue camera at the top of a chat. Incoming calls ring like a normal phone call, including on the lock screen. During a call, swipe away or tap Minimize to keep using the app; a bar at the top brings you back. Calls need an internet connection on both phones.
How do I change how a chat looks?
Open the chat settings (the gear at the top of the chat). Pick a message color, a background color, one of the holiday and seasonal themes, or a photo of your own. Each chat can look different, and only you see your choices.
How do I share a video or see someone’s videos?
On any video, tap the share arrow to send it into a friend’s chat or share a link. Tap the comment button to read and add comments. A person’s profile shows a gallery of the videos they have posted that you are allowed to see.
How do I report or block someone?
Use the report or block controls in the app. Every post, comment, video, message, live stream and profile has Report in its menu, and Block is on every profile. Reports reach our team right away and are reviewed within 24 hours. If a message or video raises an immediate safety concern, do not wait for a reply from the app before contacting local emergency services.
How do I delete my account?
Open You, then Settings, then Delete account. Enter your current password and confirm. Your profile, posts, videos and conversations are removed.
How do I send feedback?
Open Settings, then Help & Support, to send a request from inside the app; replies show up there too. You can also email support@fanyello.com. Tell us what you were doing and what happened. Never include your password or recovery code.